We are looking for a Project Manager to join our Promotional Products team at JH Specialty. As a Project Manager in our Promo Division, you will assume a key role in managing diverse aspects of our operations. This includes overseeing the creation and implementation of client company stores, facilitating JH Promo e-commerce transactions ensuring excellent customer service, and actively supporting the sales and project teams in driving projects from initial concept to successful completion. This multifaceted position demands a candidate with strong organizational skills, attention to detail, and a collaborative spirit to contribute to the seamless execution of projects within our dynamic industry.

JH Specialty is a Fort Wayne based company looking for someone with a problem-solver mind and the talent to support it. Since 1998, JH continues to surpass customer expectations and finds itself in an ongoing growth pattern. We continue to grow because of our diversely talented team and maybe you will be the next addition to the JH family.

Qualifications:

• Undergraduate degree or equivalent work experience, preferred.
• Excellent writing skills and knowledge of Microsoft Office Suite, required.
• Strong understanding of commonsku software, a plus. 
• Experience in customer relationship management, preferred.
• 1+ years of experience in customer service and support, preferred.
• 1+ years of experience in project or program management, preferred.

Essential Duties and Responsibilities:

Sales Support and Project Management: (75%)

• Serve as the subject matter expert on product options, vendor capabilities, and solutions to meet and exceed client expectations.
• Conduct product research and compile competitive pricing quotes for customer requests.
• Accurately create client sales orders, ensuring all supplier pricing is properly captured.
• Oversee the accurate and timely processing of client projects to meet deadlines.
• Submit orders to sales coordinators for production, ensuring all requirements are communicated clearly.
• Assist Production Manager on key client projects and presentations
• Meet or exceed monthly activity and sales goals established by management, contributing to client relationship development and sales growth.
• Facilitate the generation of new product ideas for Account Managers to drive account development.
• Coordinate the delivery of product spec samples to assist the sales team in client growth and project planning.
• Work with the creative team to develop and present artwork for client approval, ensuring brand alignment and quality.
• Attend client meetings to provide support and expertise, enhancing the sales team's effectiveness.
• Maintain continuous communication with suppliers to ensure orders are processed on time and free of errors.
• Perform other duties and responsibilities as assigned to support business operations and client satisfaction.

Brand Ambassador: (25%)

Key Responsibilities:

• Monthly Newsletter Creation: Design and distribute a concise, engaging e-newsletter featuring product highlights, industry trends, and relevant updates.
• Curated Product Presentations: Develop and present "Good, Better, Best" tiered recommendations for key categories:
  • Apparel Categories: Polos, ¼ zips, t-shirts, and sweatshirts/hoodies
  • Basic Shop: Curate everyday essentials with clear differentiation between quality levels.
• Supplier Coordination: Arrange supplier visits, ensuring that interactions are productive and informative. Compile and present follow-up materials for the internal team to enhance knowledge and client presentations.
• Seasonal/Event-Based Presentations: Create monthly or seasonal presentations that showcase trending products aligned with events or seasonal demands. These should be easily accessible for the team, with a flexible schedule based on team needs.

Critical Competencies: 

Critical Thinking: Makes decisions and solve problems based on critical thinking. Demonstrated ability to collect and analyze complex data, establish facts and draw valid conclusions.

Communication: Communicates accurate and complete information in a timely and transparent manner. Ability to communicate effectively with clients, vendors and team members to ensure project success and superior service.

Time Management: Ability to jump from project to project and prioritize on-the-fly in an autonomous style. This role will be expected to juggle multiple projects at a time and deliver timely results.

Initiative: Makes proactive solution suggestions, driving processes independently and displays first-rate customer follow-up skills through attention to project details. 

Accountability: Acceptance of responsibility for honest and ethical conduct towards others and having a willingness to be transparent. 

Interpersonal Effectiveness: Builds constructive and effective relationships; builds trust and treats others with respect; presents information and responds to questions with confidence; uses humility, diplomacy and honesty.

Subject Matter Expertise: Ability to apply a strong understanding of our in-house software and commonsku, and how this ultimately plays into a client focused strategy.

Adaptability: Demonstrated flexibility and willingness to adapt to internal processes and change, delays or unexpected events. Able to respond to adversity or restrictions of the organization with resilience and tenacity.

Compensations and Benefits:

• Competitive salary commensurate with education, credentials, experience, skills, and position
• Benefit options including but not limited to medical, dental, vision, life insurance, disability insurance, and health savings account
• 401(k) with company contribution
• Paid Time Off
• Holiday Pay
• Flexible scheduling

Why JH?

JH has been recognized with various awards over the 26 years of business including Best Places to Work (9 years in a row), PPAI Greatest Companies to Work For 2023/2024, Swagger Award, Indiana Company to Watch, and Readers’ Choice award for Best Marketing Agency 2024.
 

Team members find satisfaction working here because:

• Every day is different.
• We create a positive influence on businesses and business owners across the country.
• We work in a family atmosphere environment.
• We know team members have their back, and they are there for their team members.
• We work in an environment where everyone strives to live by ‘The Golden Rule’.

All applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, disability, gender identity or national origin. At JH we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles here.